VitaCloud Digital Health Private Limited (“VitaCloud”, “Company”, “we”, “us” or “our”), provides care providers with VitaCloud APIs, SDKs, developer documentation, website, professional support and the other services (collectively the “Services”).
In this section, we provide details about some of the information we currently collect about users of our Website and of our Services (collectively, “User Data”).
We consider the data that is collected to be the property of VitaCloud End Users. VitaCloud operates on behalf of End Users to identify moments in the End Users' life via their smartphone or other connected devices in the event the End Users shared access to their data with VitaCloud. All data collection is done through official APIs and mobile sensors, with the explicit permission of End Users.
User Identifier: Your healthcare program or website provides us with an Organisation User Identifier (the “Org User ID”) that identifies you as a registered customer. This allows us to verify that we are authorised to provide you with the Service.
Personal Information: We may collect information by which you may be personally identified, such as name, address, e-mail address and/or telephone number, and information required for the payment of goods or services that you order from us, including credit card numbers, security codes and other financial information (“Personal Information”).
“Personal Information” under the Sensitive Personal Information Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
Health and Wellness Data:We will collect user data, the data collected includes but is not limited to your activity, sleep, heart rate, body composition, blood pressure, blood glucose, oxygen saturation, food intake data, produced by your use of, or uploaded by you to, certain integrated mobile health applications, wearables and/or medical devices that you may elect to use in connection with the Website and/or the Service (“Applications”). (Examples of Applications are Fitbit, Omron, Strava, etc).
Aggregated Data: In an ongoing effort to better understand and serve the users of the Website and the Services, we may conduct research on demographics, interests, behaviour and other topics based on User Data of our end users, including you, that is provided to, collected by or otherwise available to us. We use the User Data from you and other users and reformat, supplement, compile, analyse and/or aggregate these datasets together to create what we term “Aggregated Data.”
Data Analysis – End Users’ data is uploaded over a secured connection to our servers that analyze the data and identify metrics and contextual information. Our system is able to analyze the raw data gathered and identify real time events, predict future events to the extent technologically possible and compose different types of End Users profiles. The results may be shared with the End Users’ care providers and/or stored in our servers.
We use the information we collect to continually try to improve our Service and to provide a safe, efficient, and customised experience. In particular, we may use the User Data to do any of the following:
End Users have the right to access their health and wellness data. We provide your care provider with the capability to review and update your User Data. We require your permission before any of your User Data is accessed, retrieved or made available to your care provider. In addition, we provide your care provider the ability to allow you to revoke permission to access your User Data.
The security of handling End Users data is extremely important to us. VitaCloud has implemented appropriate technical and organizational measures to protect information against accidental loss, unlawful destruction, alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.
We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide the Services.
We store the data by distributing it over multiple databases and each database holds only fragments of the data. Additionally, sensitive data is hashed or encrypted in order to protect the data itself. The databases are protected by the security countermeasures provided by our Cloud provider.
If you use our Website or Services through your employer’s computer network or through an internet café, library or other potentially non-secure internet connection, such use is at your own risk. It is your responsibility to check beforehand with the company’s privacy and security policy with respect to Internet use.
End Users may choose to immediately stop any collection of their data and opt-out from collection of your real-time health and wellness data by visiting the Application portal.
VitaCloud Digital Health Private Limited #72 Ground Floor, 14A Main Road, 16th Cross HSR Layout Bangalore, Karnataka 560102 email@example.com